Team Lead | Back Office (Healthcare) | 21K Signing Bonus at ISTA Solutions Inc

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Healthcare Claims, Medical Billing, Denial Management, Payment Posting, Data Entry, Quality Control, Process Improvement, Coaching, Performance Reporting, MS Word, MS Excel, MS Outlook, Communication Skills, EHR Systems

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Team Lead Oversees daily operations for all agents delivering high-quality and valued services Conduct training and coaching, including insights and action plans to improve Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports Perform other supervisory tasks as required Claims & Billing Operations Review and validate medical claims submissions for accuracy and completeness Analyze approved, pending, and denied claims, ensuring proper follow-up and resolution Refile or correct claims based on denial reasons (coding issues, eligibility, authorization, etc.) Ensure patient billing accuracy, including adjustments and corrections Payment Posting & Reconciliation Audit and validate payment postings in EHR systems Ensure alignment between EOB/ERA and posted transactions Identify discrepancies and escalate or resolve accordingly Denial Management Investigate root causes of claim denials Recommend corrective actions to prevent recurring issues Track and manage denial trends and ensure timely resolution Data Entry & Quality Control Perform high-volume, accurate data entry and documentation Maintain organized records within client systems Conduct quality checks to ensure compliance with client standards Client Collaboration Work directly with the US-based client stakeholders Provide updates, insights, and recommendations on claims performance Demonstrate supervisor-level ownership and decision-making Process Improvement Identify inefficiencies and suggest process improvements Act as a subject matter expert (SME) in claims and billing workflows Support documentation and standardization of processes At least 1-year BPO experience handling a Healthcare Account At least 6 months of team lead / supervisory or trainer experience Must have keen attention to details Must know how to use MS Word, Excel, Outlook Excellent verbal and written English skills Willing to work ONSITE in Shaw Blvd, Mandaluyong Amenable working night shifts What Can We Offer You? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our Commitment to You Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives

Responsibilities

The Team Lead oversees daily operations, training, and performance metrics for healthcare claims and billing agents. They also manage client communication, process improvements, and ensure compliance with company protocols.