The Team Lead Business Services role provides guidance to Producing Underwriters in structuring their programs, in compliance with local regulations, laws and market practices. The role is a key enabler for business growth, smooth operations, for service delivery upon high standards across the globe and for generating a positive client experience.
A key success factor of this role is its connectivity, working with strategic and operational functions across units and aligned with our agile operating model in International Programs and deep knowledge of Insurance International Program Business.
The main responsibilities are to ensure advisory to all business stakeholders on international program structuring and expert knowledge as well as service delivery best practices along the entire value chain, support evolution of technical capability building in an agile set-up and to secure the upskilling of our colleagues within International Programs and cross-functional.
Additionally, you will ensure we maintain process adherence, service levels and meeting key performance indicators for international program business. You engage with multiple business stakeholders and assist them in addressing internal and external customer queries, concerns and feedback.
In this role you will work closely with the IP Business Leads and IP Operations Leads in the APAC region. Further you will interact with global functions in Operations, Underwriting, Legal & Compliance, Finance and Innovation & Technology. You will be an active member of the International Programme Leadership team.
This role requires in-depth knowledge of international program business processes. We believe in team work and are looking for someone that integrates well as you will be partnering with a broad network of specialists. A service mindset will be key as well as finding the right balance of being tactical and strategic.

Your responsibilities will include, however, are not limited to:

• Guidance and advice to Producing Underwriters on international insurance program structuring and service solutions design on complex deals.
• Support to Producing Office communities in the interaction and liaising with prospective and existing brokers and clients.
• Support to Portfolio teams on the business exception referral process with International Business leadership and governance functions.
• Development and ownership of standard operating procedures for program business and collaboration with Business Excellence to disperse guidelines and directives for international business.
• Monitoring and reporting on operational program performance end-to-end and engaging Operations and Risk Management on service delivery issues and breaches of guidelines.
• Liaison with International Network Management, International Financial Management and Claims Operations to understand service status and cash flow positions on customer accounts and portfolios. Addressing issues to solve problems quickly and drive actions to improve service quality on a longer-term basis.
• Provision of subject matter expertise and knowledge on international program handling in training & certification activities for Producing office, Local office and Network Partner functions.
• Interaction with IT and Business Development functions and support of strategic and incremental development and user application testing.
• Identification of market trends and demands for international business across all segments, including additional lines of business, to support enhancements of product and proposition.
• Support the wider International Programs community in the go-to-market approach and new product launches to achieve globally consistent service delivery long term.
• Acting as escalation point and advisor for solutions on non-program cross border business.
• Driving of business tasks and activity with focus and priority on set goals and key results, interacting across the International Business organization according to our agile operating model.