Team Lead, Chargeback and Payment Operations at Payoneer

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Chargeback Handling, Dispute Resolution, Team Leadership, Operational Guidance, Analytical Skills, Organizational Skills, Communication Skills, Interpersonal Skills, Excel Proficiency, SQL Knowledge, Training, Continuous Improvement, Problem Solving, Empathy, Accountability, Results-Driven

Industry

Financial Services

Description

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. What’s the job? We are hiring a Team Leader to support our Chargeback and Payment Operations team in India. This is a hands-on operational role focused on providing daily guidance, implementing procedures, and ensuring smooth execution of chargeback and dispute workflows. The Team Leader will serve as the main point of contact for the local team and act as both an escalation point for team members and a representative to escalate issues to management. This position reports to the Manager overseeing chargeback and dispute operations across three Payoneer hubs. Core Responsibilities: Act as the primary point of contact for the India-based Chargeback and Payment Operations team. Provide daily operational guidance and ensure adherence to established procedures. Coordinate and monitor task execution related to chargebacks, fraud alerts, and payment disputes. Serve as an escalation point for team members and escalate issues to the Manager as needed. Support the implementation of new processes and updates to existing workflows. Facilitate communication between the local team and global stakeholders including Risk, Compliance, Customer Care, and Tech Services. Assist with onboarding and training of new team members. Share feedback and contribute to continuous improvement initiatives. Stay informed on relevant operational and regulatory updates. Qualifications : B.A/B.Sc degree required. Proven experience in chargeback and dispute handling – huge advantage. Prior experience in team leadership or supervisory roles in operations – a must. High proficiency in English (spoken and written). Strong analytical and organizational skills with attention to detail. Advanced Excel skills; SQL knowledge is a plus. Excellent communication and interpersonal skills. Proven ability to deliver clear, engaging, and professional presentations. Ability to thrive in a fast-paced, dynamic environment. Demonstrated ability to lead with empathy, accountability, and a results-driven approach. #LI-PB1 The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Responsibilities

The Team Leader will provide daily guidance to the Chargeback and Payment Operations team, ensuring adherence to procedures and smooth execution of workflows. They will also act as the main point of contact for the local team and facilitate communication with global stakeholders.