• Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality and fully compliant
• Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities
• Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints
• Show ability to lead and maintain high team morale at all time
• Provide comprehensive support to our clients and resolve all kinds of incoming enquiries
• Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping
• Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result
• Deliver comprehensive team results to management team
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Qualifications

To land this role you will need:

• At least 1 year in FX/CFD industry with experience in management
• Experience of process management
• Experience of customer service
• Strong attention to detail with emphasis on accuracy and timeliness
• Sound knowledge to products we offer
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What makes you stand out:

• BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experience
• Details oriented and process driven
• Effective conflict resolution and problem-solving skills
• Approachable, flexible, dependable, and result-driven
• Demonstrate a positive and professional image at all times
• Professional working proficiency in Mandarin required for client communication
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