ABOUT US

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US and online auction platforms. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for expansion including investments in customer service, facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this exciting journey with us!

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred
• High school diploma or equivalent required
• Minimum of 5 years of relevant experience in account management, sales, or customer service
• Minimum of 3 years of experience managing and leading a team
• Experience with strategic planning and process improvement
• Successful track record of guiding teams to exceed goals
• Excellent verbal and written communication skills, with the ability to build rapport with and influence effectively with internal and external stakeholders
• Strong problem-solving abilities, with a customer-centric approach to addressing challenges and finding solutions
• Confidentiality and integrity while handling sensitive information
• Self-motivated, results-oriented, and able to thrive in a team-oriented environment
• Proficiency with computer systems and applications

OTHER REQUIREMENTS

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

LEGAL STUFF

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

ROLE AND TEAM

We are seeking a dynamic and results-driven Client Services Team Lead to join our ADESA Central Operations team. As a Team Lead, your primary focus will be leading and coaching a team of Client Service Specialists, who are engaging and cultivating relationships with a diverse range of buyers, predominantly dealerships, to drive auction attendance, bidding activity, and vehicle sales through our ADESA platforms. Your expertise will be pivotal in sustaining and enhancing buyer relationships, ensuring customer satisfaction, and maximizing buyer opportunities within the wholesale automotive marketplace.

RESPONSIBILITIES

• Support the development and implementation of business and service processes, including overall ways of working collaboratively with peers and department teams to achieve goals, organizational structure, standardization of processes, and advocate engagement.
• Provide leadership to your team, ensuring impactful calls and conversations with the company’s buyer base, and providing insights into upcoming auctions, sales events, and other relevant information to drive engagement and attendance.
• Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
• Utilize and proactively leverage data and analytics to lead a team to higher levels of business insights and performance, contributing to the effectiveness of the physical and online auction experience and wholesale strategic initiatives.
• Engage with department leadership on performance trends, roadblocks and opportunities to improve what the team is doing.
• Discover gaps within practices and develop strategic solutions to close them.
• Proactively engage with a diverse portfolio of buyers, primarily dealerships, to encourage active participation and vehicle purchases on ADESA platforms.
• Identify and prioritize at-risk buyers, strategically prioritizing their support to mitigate potential challenges and ensure a sustainable relationship.
• Collaborate with the sales and marketing teams to promote upcoming auctions, targeted marketing events, and promotional campaigns to buyers, driving their interest and participation.
• Provide timely feedback and insights to internal teams based on buyer interactions, market trends, and competitive intelligence.
• Effectively utilize customer relationship management (CRM) tools and systems to track buyer interactions, manage leads, and report on performance metrics.
• Work with the team of advocates to meet and exceed monthly Key Performance Indicators (KPIs) including quality assurance monitoring, activity/calls, and talk time.
• Other duties and responsibilities as assigned