Job Family:
Patient Account Representative
Travel Required:
None
Clearance Required:
None
What You Will Do:

Under minimal supervision and according to established policies and procedures, performs a variety of duties related to the supervision of the customer service and self-pay collection functions of the UAB Business Office. Such duties may include, but are not limited to, the following:

• Ensures the timely completion of assigned tasks on a consistent and reoccurring basis
• Reviews the work of Collections, Estates and Bankruptcies (CEB) representatives
• Provides training and feedback based upon reviews
• Assists in administering policies, procedures and productivity standards
• Proactively assists CEB supervisor and representatives in the completion of assigned tasks in order to ensure that the performance goals of the team are accomplished or exceeded
• Maintains communication and availability in conjunction with the flexible scheduling of a remote staff
• Proactively identifies and communicates issues to management in a timely manner
• Performs other duties as requested by management.

What You Will Need:

• Requires a University Degree or a high school diploma or equivalent and 8+ years of prior relevant experience in insurance and billing, banking ,collections, or legal field

What Would Be Nice To Have:

• Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure
• Accept responsibility for the direction, control and planning of one’s own work
• Work independently
• Recognize the rights and responsibilities of patient and employee confidentiality
• Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief
• Relate to others in a manner which creates a sense of teamwork and cooperation
• Communicate effectively with people from every socioeconomic, cultural and educational background
• Exhibit flexibility and cope effectively in an ever-changing, fast-paced environment
• Perform effectively when confronted with emergency, critical, unusual or dangerous situations
• Demonstrate the quality work ethic of doing the right thing the right way
• Maintain a customer focus and strive to satisfy the customer’s perceived needs
• Assess, plan, implement, and evaluate internal and external education programs.

What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

• Ensures the timely completion of assigned tasks on a consistent and reoccurring basis
• Reviews the work of Collections, Estates and Bankruptcies (CEB) representatives
• Provides training and feedback based upon reviews
• Assists in administering policies, procedures and productivity standards
• Proactively assists CEB supervisor and representatives in the completion of assigned tasks in order to ensure that the performance goals of the team are accomplished or exceeded
• Maintains communication and availability in conjunction with the flexible scheduling of a remote staff
• Proactively identifies and communicates issues to management in a timely manner
• Performs other duties as requested by management