At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

JOIN OUR INNOVATIVE JOURNEY:

At Deliverect, we’re not just building a platform; we’re redefining how restaurants and retailers connect with their customers globally. We’re looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

WHAT YOU WILL DO:

• Lead from the front, playing both coach and player on all Enterprise accounts to set the bar for future engagements.
• Handle complex implementation processes with your team, keeping a close eye on specified KPIs and ensuring an exceptional customer experience.
• Lead and own the hiring for the region, including TAMs, Support, and other team members as the office grows.
• Manage team KPIs, drive team growth and knowledge transfer, and constantly refine processes where appropriate.
• Provide constant feedback to the operations team to improve on internal and external service processes.
• Manage multiple stakeholders, customers, and projects in parallel.
• Take responsibility for describing and escalating bugs through the appropriate internal channels, keeping external and internal stakeholders informed.
• Plan with the local team for account follow-ups once a customer is operational to expand the Deliverect footprint with the customer.