ABOUT THE ROLE:

Are you an experienced customer service professional with a calm presence, leadership mindset, and a passion for helping others in critical situations? We’re looking for a Team Lead to oversee and support a group of DASH Roadside Associates at ContactPoint 360. In this role, you’ll lead by example, ensuring your team delivers responsive, empathetic, and efficient service to individuals experiencing vehicle trouble.
As a Team Lead, you’ll coach frontline agents, monitor performance, resolve escalations, and help drive continuous improvement—all while working in a fast-paced, tech-enabled environment that values people first.

OUR PURPOSE:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Job Type: Full-time
Expected hours: 40 – 44 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Work Location: In perso