The Team Lead Customer Service Representative (CSR) is responsible for using the following equipment: telephone, computer, fax, copier, pager, hand burnisher, chemical dispenser, pushcart/hand truck, wheelchair, stretcher, scrubber, vacuum, ladder, auto clave, POS, lifter, IVs and IVAC units, restraint, and assistive devices. Is also responsible for wearing proper protective equipment when needed.

• Evenings | 3:00pm-11:00pm
• Weekend and Holiday On Call Rotation

RESPONSIBILITIES:

• Contributes ideas and feedback to the department and is able to be depended upon to meet commitments.
• Runs shifts and daily operations for Customer Support Services. Utilizes assigned staff to complete all necessary work
• Supports the Customer Support Services which includes handling customer relations for the service.
• Performs group huddles with the team, cascading information and ensuring validation of understanding occurs
• Completes employee performance evaluations as well as handling of disciplinary actions.
• Assists with new employee orientation, employee training, writing of schedules, using Kronos for daily time checks, fixing times, processes payroll, processes PTO, time availability, and switch forms.
• Ensures the business is running with the proper amount of labor necessary.
• Responsible for coaching, encouraging, employee rounding and growing employees within the Customer Support Services department.
• Responsible for customer relations for their service line.
• Completes annual educational modules as assigned.
• Adheres to all HIPAA standards and practices when dealing with protected health information.
• Adheres to all established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations.
• Reports any mechanical failure or negative condition of assigned workplace to the Director/Manager.
• Demonstrates knowledge of departmental fire, safety, disaster, and infection control procedures.
• Performs other tasks, as needed, to maintain the assigned area in a clean and orderly fashion.
• Position requires that the individual have at least six months leadership/supervisory experience within the hospitality industry or in a related field

The Team Lead Customer Service Representative (CSR) is responsible for using the following equipment: telephone, computer, fax, copier, pager, hand burnisher, chemical dispenser, pushcart/hand truck, wheelchair, stretcher, scrubber, vacuum, ladder, auto clave, POS, lifter, IVs and IVAC units, restraint, and assistive devices. Is also responsible for wearing proper protective equipment when needed.

• Evenings | 3:00pm-11:00pm
• Weekend and Holiday On Call Rotatio