Team Lead Customer Retention - Spanish Speaker at AUTO1 Group

București, Bucharest, Romania -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telesales, Team Management, Coaching, Process Improvement, Communication, Leadership, Excel, Google Tools, Automotive Industry, Empathy, Adaptability, Problem Solving, Feedback, Team Culture, Sales

Industry

technology;Information and Internet

Description

Company Description Choose Challenge. Choose Pace. Choose Growth. At the core of our company, customer service isn’t just the first point of contact—it’s the heart of our brand. By delivering exceptional service, we don’t just meet our customers' expectations; we exceed them, building lasting loyalty and satisfaction. AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, compramostucoche.es and AUTO1.com we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30 European countries. Are you passionate to drive change shaping the future of our brand—where growth, challenge, and success await? We are waiting for you to be our new colleague and make a direct impact on both the team’s success and the satisfaction of our valued customers! Job Description Your new role Develop, coach and motivate your team of outbound agents to achieve and exceed sales & quality targets; Contribute to process improvement by analyzing performance, identifying improvement areas and implementing new strategies; Coach your team daily through structured feedback, call shadowing and leadership best practices tailored to telesales and customer service; Collaborate closely cross-department to ensure consistent and continuous efficient service delivery; Build a positive, open and engaged team culture where people grow and succeed together. Qualifications What we expect from our new colleague: Fluency in both Spanish & English languages; A proactive, customer-first mindset combined with adaptability and passion for tackling new challenges; Curiosity, eager to grow with a solution oriented “Can Do” attitude; Proven experience in Customer service, Telesales or another similar area, with a strong background in managing and developing teams; Expertise in using Contact Center related software for handling inbound/outbound calls, Excel/Gsheet; Empathetic leadership style, excellent communication and coaching skills; The ability to foster a motivated, cohesive team; A genuine interest in the automotive industry and familiarity with Google tools will be a plus. Additional Information What you can expect from us: A learning and growth environment (leadership and operational trainings); Implication and support in delivering department projects and process improvement; A nice office just few minutes away from Aurel Vlaicu metro station; A dynamic and transparent team atmosphere; Private health insurance via Medicover.

Responsibilities

Develop and motivate a team of outbound agents to meet sales and quality targets while contributing to process improvements. Foster a positive team culture and collaborate with other departments for efficient service delivery.