At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

You will be responsible for providing excellent customer service, managing the customer service engineer / technical support team, partner relationships, and working with an innovative SaaS product. This role requires a highly driven, self-starter, and motivated leader. In this role, you will focus on eliminating customer issues and driving a best-in-class support experience. You must maintain our targeted service levels with our clients and partners.
As a working Team Lead, this position requires the ability to troubleshoot unique customer issues, act consultative to arrive at a mutually beneficial solution for our customers and coordinate with internal departments to provide collaborative solutions that will leave the customer with a positive experience. You will lead a support team providing 24x365 Tier 1 and 2 Customer Service Engineer / Technical Support to customers and partners on product and integration issues. You and your team are the first line of defense and triaging issues to expedite the restoration of services is crucial to your success. Candidates will have experience supporting large, complex enterprise SaaS clients, have a support background, and have excellent problem-solving skills.
This position will also include working on-call when required.