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Team Lead (Customer Service Lao - CSLA) at Gear Inc

Vientiane Capital, Vientiane Prefecture, Laos -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Support, Service Analysis, English Proficiency, MS Office, Google Drive, Communication Skills, Content Moderation, Conflict Resolution, Shift Management

Industry

Outsourcing and Offshoring Consulting

Description

Introduction The Team Leader for Content Moderators is responsible for guiding and developing the moderation team, ensuring adherence to policies, and maintaining high-quality content standards. Key skills and experience Diploma's degree in Business Administration, Management, or a related field; Good command of English (Especially in Reading and Writing); Have at least 1 year of experience in customer support, service analysis; Proficient skills with MS Office and Google Drive; Able to join our training session; Ability to work on public holidays; Having good communication skills is an advantage; Able to work on shifts, weekends, and public holidays. Responsibilities Supervise team members and be able to arrange or cover members working shifts if necessary; Provide accurate, valid and complete information by using the right methods/tools; Handle clients' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Meet personal/teams targets; Keep records of issues/problem for further investigation; Follow communication procedures, guidelines, and policies; Work with managers about clients' feedback.

Responsibilities

Supervise a content moderation team and manage shift schedules to ensure high-quality standards. Handle client complaints and collaborate with managers to resolve issues based on feedback.