Team Lead - Customer Service Representative at Malomatia

, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Performance Management, KPI Achievement, Reporting, Data Analytics, Business Writing, Presentation Skills, Analytical Skills, Call Center Industry Knowledge, COPC Standards, Workforce Management, MIS Management, Time Management, Attention To Details, Teamwork

Industry

IT Services and IT Consulting

Description

A call center Team Leader has the responsibility of managing a team of Call Centre Agents to achieve the targeted performance as per the set KPIs, as well as to manage the project he handles with the needed reports. About Malomatia malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals. Our mission Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions. Our vision To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem. Driving change that makes a real impact Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future. Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients. Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation. Join us in shaping the future of technology in Qatar

Responsibilities

The Team Leader is responsible for managing a team of Call Centre Agents to meet targeted performance metrics based on set KPIs. This role also involves managing the assigned project, including the creation and submission of necessary reports.