Location: Footscray Park (with work across all campuses)
Classification: HEP Level 6 + 17% employer superannuation
Contract Type: Full time, Ongoing
Hours per week: 36.75
The Digital and Campus Services team is seeking an experienced and motivated Team Lead, Customer Support to play a key leadership role. Based at our Footscray Park campus, you’ll lead a team of Customer Support Officers in delivering high-quality, customer-focused IT and campus services across the University.
This is your opportunity to influence service delivery, support digital transformation, and directly enhance the campus experience for students, staff, and visitors.

As Team Lead, Customer Support, you will:

• Lead and mentor a team providing front-line support for IT and campus services
• Manage support requests, incidents, and service delivery within agreed SLAs
• Drive continuous improvement through analysis, documentation, and knowledge sharing
• Foster a positive, high-performance team culture aligned with VU’s strategic goals

• Collaborate with internal stakeholders and external vendors to resolve technical issuesAct as a point of escalation and subject matter expert across multiple service channels