FORMAL EDUCATION & EXPERIENCE

• Grade 12/Matric with a minimum of 5-7 years of relevant experience in Logistics, Customer Services, or a related field.
• Certified Supply Chain Certification (CSCP) or equivalent qualification is highly advantageous.

“MUST HAVE” COMPETENCIES / SKILLS / EXPERIENCE

• High level of professionalism, attention to detail, and ability to maintain confidentiality.
• Strong written and verbal communication skills.
• Excellent time management skills with the ability to work under tight deadlines.
• Ability to prioritize multiple tasks and manage competing demands effectively.
• Strong internal and external customer relationship management skills.
• Positive attitude, flexibility, and a proactive, can-do approach.
• Team player with the ability to collaborate across functions and geographies.
• Adaptable and flexible, with the ability to thrive in a fast-paced, dynamic environment.
• Proven ability to perform well under pressure and deliver results.
• Proactive problem-solving skills and a commitment to continuous improvement.

IT SKILLS

• Advanced computer literacy, with proven expertise in the Microsoft Office suite (Word, Excel, PowerPoint).
• Proficiency in Microsoft Dynamics 365 CRM.
• Advanced MS Excel skills, including data analysis and reporting.
• Experience with Qlik Sense, Power BI, DSV–FutureWave, and Orderwise–Pricing is highly desirable.

As the Team Lead: Customer Support & Logistics, you will play a pivotal role in ensuring the seamless delivery of Radiometer’s life-saving diagnostic solutions while upholding Danaher’s unwavering commitment to quality, efficiency, and customer satisfaction. Your responsibilities will include:

• Leadership in Logistics & Customer Support: Lead and optimize logistics and customer support operations, ensuring alignment with Radiometer’s mission to deliver rapid, reliable diagnostic solutions and Danaher’s global standards for operational excellence.
• End-to-End Warehouse Management: Oversee the entire logistics process, from stock receipt to dispatch or disposal, leveraging Danaher Business System (DBS) principles to drive continuous improvement and operational efficiency.
• Inventory Procurement & Optimization: Manage procurement from local and international suppliers, maintaining optimal stock levels to support Radiometer’s high-demand diagnostic products and Danaher’s commitment to supply chain resilience.
• Quality Assurance & Compliance: Supervise the receipt, inspection, and quality assurance of stock, ensuring compliance with Radiometer’s stringent regulatory standards, ISO certifications, and Danaher’s operational excellence framework.
• Inventory Control & Integrity: Implement and enforce best-in-class inventory control practices, including FIFO, expiry date tracking, and batch control, to safeguard the integrity of Radiometer’s diagnostic solutions and uphold Danaher’s reputation for quality.
• Customer Order Fulfillment: Process customer orders, stock placements, and credit notes with precision and speed, ensuring Radiometer’s commitment to delivering life-saving diagnostics is met with exceptional service.
• Process Optimization: Continuously assess and refine Standard Operating Procedures (SOPs) to enhance logistics efficiency, leveraging Danaher’s DBS tools to drive innovation and operational excellence.
• Customer Service Excellence: Resolve customer service claims promptly and effectively, ensuring Radiometer’s customer-first approach and Danaher’s brand reputation for reliability and trustworthiness are upheld.
• Quality Control & Compliance: Ensure strict adherence to Good Distribution Practices (GDPs), ISO standards, and Danaher’s regulatory framework, preventing non-compliant or damaged products from entering the supply chain.
• Data Integrity & Analytics: Conduct regular stock counts and maintain real-time ERP system updates, aligning with Danaher’s data-driven approach to inventory management and decision-making.
• Lean Operations: Maintain a structured and organized work environment, adhering to Danaher’s 5S principles to maximize efficiency and foster a culture of continuous improvement.
• Global Collaboration: Collaborate with Radiometer’s global logistics and supply chain teams, ensuring seamless communication and alignment across customer service, warehousing, and procurement functions.
• Supplier & Stakeholder Management: Address supplier back-order queries and audit courier freight invoices, ensuring supply chain continuity and compliance with Danaher’s financial oversight protocols.
• Stakeholder Communication: Maintain transparent and proactive communication with internal and external stakeholders, ensuring Radiometer’s high service standards are consistently met across global markets.