Team Lead: Data Administration – Amendments & Deletes at Experian

Stellenbosch Local Municipality, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Processing, Customer Service, People Management, Data Amendments, Dispute Resolution, Judgement Management, Bureau Related Processes, MS Office, SQL, Leadership, Coaching, Performance Management, Compliance, Quality Standards, Resource Planning, Audit Ready Documentation

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description This role directly supports the operational stability and compliance posture of the organisation. As outlined in the job profile, the Team Lead: Manages, coordinates, and monitors all incoming data amendments and delete requests, ensuring accuracy and timeous processing across multiple data pipelines. Ensures compliance with strict SLA requirements including 18-day dispute resolution, validated data corrections, and judgement updates. Oversees legally sensitive processes such as judgement rescissions, paid up judgments, Identity/Passport Number merges, Name changes, CIPC updates, debt counselling case management, and credit provider disputes. Maintains crucial internal controls, reporting, audit ready documentation, and quality standards. Leads and develops the Data Amendments and Deletes team, providing direction, resource planning, coaching, and performance management. Qualifications 3+ years data processing experience in financial services. 3+ years customer service experience and 1 year people management experience. Demonstrated expertise in data amendments, dispute resolution, judgement management, and bureau related processes. Strong proficiency in MS Office. Basic SQL capability is desirable but not essential. A leader capable of providing direction, stability, planning, coaching, and performance oversight. Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Employee Status: Regular Role Type: Hybrid Department: Data Management Schedule: Full Time

Responsibilities

The Team Lead manages and monitors all incoming data amendments and delete requests, ensuring accuracy and timely processing. They also oversee compliance with SLA requirements and lead the Data Amendments and Deletes team.