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Team Lead (Day Shift) at Facility Solutions Group, Inc.

Round Rock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, KPI Monitoring, Training, Task Management, Communication, Organization, Initiative, Electrical Service Experience, Service Coordination, Problem Solving, Dashboard Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint

Industry

Specialty Trade Contractors

Description

Job Details Job Location: 91 Smart Buildings - Round Rock, TX 78665 Team Lead (Day Shift) Job Scope This role oversees and encourages team members to actively contribute to ensure that each person is correctly offering assistance to their respective customers. They are also responsible for ensuring that the workload of the Service Coordinators they are in charge of is handled correctly. They are a crucial part of the growth of the Service Coordinators. Responsibilities Managing the dashboard for coordinators that have been assigned to it. Responding to customer inquiries and resolving escalated issues. Monitor KPI and aging to ensure customer expectations are being maintained Ensure proper training is continued and new hires are set up for success Manage a large service dashboard Develop a strategy that the team members can use to better serve the client and maintain the customer’s KPI targets. Assign tasks to team members. Communicate clear instructions to team members. Oversee the daily operations of the team. Qualifications Requirements Completed Co lead training Service Coordinator Level 3 Experience in Electrical Service or related fields Strong communication skills and industry fluency Ability to manage multiple types of work order types. Excellent organizational skills The capacity to thrive with limited instruction, take the initiative, and deal with ambiguity. Proficient in Word, Excel, Outlook, and PowerPoint Proficient in operating a computer to accomplish multiple objectives. Completed 90% of all assigned FSG learning courses Pursues further learning with an emphasis on either professional training or other academic subjects.

Responsibilities

The Team Lead oversees team members to ensure effective customer assistance and manages the workload of Service Coordinators. They are responsible for monitoring KPIs, training new hires, and developing strategies to improve client service.