Team Lead, Doc Audit - First Mortgage at ServiceLink

Coraopolis, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Attention To Detail, Multitasking, Verbal Communication, Written Communication, Organizational Skills, Data Entry Skills, Knowledge Of Real Estate Terminology, Knowledge Of Real Estate Closing Document Recording Process

Industry

Financial Services

Description

Overview Are you eager to take command of your career and conquer exciting new challenges? ServiceLink, the unrivaled leader in the mortgage industry, is in search of a proven leader with demonstrated success and a sound knowledge base to fill the position of Team Lead, Doc Audit. The ideal candidate must possess a strong dedication to creating value for customers and rigorously promote our distinguished Serve First culture. If you thrive as an inspirational and motivating force behind high team performance, we encourage you to apply today. There may never be a better time to join ServiceLink, where the demand for exceptional commitment is rewarded with unlimited potential for self-directed growth. **This is an in-office role, located at ServiceLink's corporate headquarters in Moon Twp., PA. Candidates must be within reasonable commuting distance of the Moon Twp., PA office and be willing and able to work in-office on a daily basis. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Process and review all closing related documentation to meet company, client, vendors and borrower requirements · Be responsible for maintaining optimal levels of a Doc Audit Department including auditing incoming and outgoing client documentation packages and meeting the daily operational goals of a team within the department · Serve as the primary contact within the team for any requests or issues · Monitor and review employee time and attendance and conduct employee counseling sessions WHO YOU ARE You possess … · Exceptional customer service skills · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients · Excellent verbal and written communication skills Responsibilities · Review work-in-progress reports to ensure completion of assigned work for all team members · Proficient in ServiceLink operating systems and internal search engines · Communication with outside agencies, clients and borrowers · Research and resolve discrepancies · Print reports from established databases · Maintain accurate records and logs · Review all documentation for 100% accuracy · Knowledge of client, vendor and borrower requirements · Perform duties and responsibilities in a timely manner · Maintain open communication with other team members and team leader · Address inquiries from clients, borrowers, agents, and internal staff in a professional and timely manner · Confirm team’s adherence to client time requirements · Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties · Monitor and review employee time and attendance and conduct employee counseling sessions as needed · Make suggestions to assist with building and maintaining morale · Identify and provide required training, i.e. one-on-one training, classes, and coaching for all team members · Adhere to company policies and procedures · Meet production goals and quality standards as set by management · Perform all other duties as assigned Qualifications · High School diploma or equivalent preferred · Typing/Data Entry skills, 45 wpm with a 95% accuracy rate · Possess good communication and customer service skills · Knowledge of Windows software applications · Prior experience as a team member or experience in the real estate, banking, or vendor management industry · Knowledge of real estate terminology · Knowledge of real estate closing document recording process · Must possess good organizational skills, ability to handle multiple tasks simultaneously

Responsibilities

The Team Lead will process and review closing-related documentation, ensuring compliance with company and client requirements. They will also maintain optimal levels of the Doc Audit Department and serve as the primary contact for team requests or issues.