Team Lead for Data Entry (Project-Based) at ISTA Personnel Solutions

Mandaluyong, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

BPO Experience, Team Leadership, MS Excel, Verbal Communication, Written Communication, Empathy, Patience, Problem-Solving, Adaptability, Calm Under Pressure

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Oversees daily operations for all agents delivering high-quality and valued services Conduct training and coaching, including insights and action plans to improve Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports Perform other supervisory tasks as required 1 - 2 years BPO experience handling a Back-Office Account At least 6 months team lead / supervisory experience Proficiency in using MS Excel Excellent verbal and written English skills Ability to display empathy and patience in addressing customer concerns Strong problem-solving skills Adaptability to a changing work environment Ability to remain calm under pressure Must be residing within Greater Manila Area Willing to work night shift What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

The Team Lead oversees daily operations for data entry agents, ensuring high-quality service delivery. They also conduct training, analyze productivity metrics, and maintain communication with clients regarding program activities.