Team Lead at Gear Inc

Kolkata, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Leadership, Medical Billing, Insurance Claims, English Communication, Problem Solving, Critical Thinking, Client Relationship Management, Multitasking, Performance Evaluation, Trend Analysis, KPI Management, Data Analysis, Roster Management, Coaching, Adaptability

Industry

Outsourcing and Offshoring Consulting

Description

Introduction Gear Inc. is seeking a Team Lead for BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well known with fast-moving and last-moment change. Responsibility Manage, inspire, and mentor a group of Process Associates (PA). Hold regular team meetings, evaluate performance, and offer helpful criticism. Manage escalations and challenging situations while advising and supporting PAs. Make sure that all PA tasks are completed smoothly and effectively. Keep up with periodic updates and make sure the team follows them. Conduct briefings & process updates to the team to improve their abilities. Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Should make themselves approachable for PAs. Report any issues or challenges directly to the reporting manager immediately. Will be responsible for checking the roster adherence of PAs and managing shrinkages of the floor. Leading team meetings, asking questions to other leaders to better understand what the PAs are receiving, educating and coaching workers regarding processes and practices, and explain expectations to (CSA). Assisting the team members in identifying trend analysis and establishing team's goals. Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and in case of any deviation correct action plan to be shared. Prepare reports and analyze data to improve processes, ensure resources are properly allocated based on the volume trend analysis and maximize the team's efficiency. Key skills and experience Education: Bachelor's degree preferred. Experience: 1+ years in Medical Billing, Insurance Claims, or a related field. Skills Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. Problem-solving and critical-thinking abilities. Strong team management and leadership abilities. Ability to handle client conversations and multitask. Ability to manage delicate material and perform under pressure. Adaptability to fast-paced environments and shift work. Decisiveness and attention to detail. Language Requirement English: Fluent or Business Proficient (C1 and up). Please send your most updated CV at recruitmentindia@gearinc.com

Responsibilities

Manage, mentor, and evaluate a group of Process Associates to ensure operational efficiency and KPI achievement. Handle client escalations, conduct process briefings, and analyze data to improve team productivity and resource allocation.