Team Lead, Global Services Advertising at Commerce

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Leadership, Digital Marketing, E-commerce Performance, Strategic Thinking, Analytical Skills, Problem Solving, Relationship Management, Project Management, CRM Software, Excel, Google Sheets, Data Import Troubleshooting, Product Feed Optimization, API Integrations, XML, Root-Cause Analysis

Industry

Advertising Services

Description

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. The Team Lead, APAC Enterprise Operations will support team members across our APAC Team. You will provide guidance to technical questions and concerns regarding our platform and be the main point of escalation for internal and external clients. You will also be responsible for the distribution of work across the APAC team and ensuring each Enterprise client receives best-in-class service. What You'll Do: Support a team of Enterprise Feed Managers, Onboarding Specialists, and Support Specialists, overseeing technical quality checks on individual performance, identifying training needs, and providing coaching to ensure production goals are met while promoting career development Handle client escalations independently, partnering with cross-functional teams and Director of Global Services to conduct root-cause analysis and resolve issues effectively Review and analyze client reports submitted by Feed Managers, Onboarding Specialists, and Support Specialists, providing actionable insights and feedback Continuously evaluate current processes to identify opportunities for increasing productivity and improving quality standards. Ensure accurate documentation of client time and account information within Feedonomics' internal systems Troubleshoot and resolve issues related to data imports, including switching data import sources and ensuring data integrity, while addressing mismatched product attributes during product updates. Provide solutions to correct errors and warnings in various shopping channels Oversee the configuration and mapping of attributes across various file types, including delimited files, XML files, custom scripts, and API-based platform integrations Apply best practices for building and optimizing product feeds, including modifying, sorting, and filtering large volumes of product data to generate accurate product listings Ensure feed quality assurance compliance and monitor adherence to industry standards Provide comprehensive weekly reports to leadership, highlighting key metrics and performance insights Collaborate with various paid search channels and affiliate networks to clarify specific feed requirements and ensure alignment on expectations Participate in Strategic Business Reviews to unearth upsell opportunities Who You Are: 4 + years of leadership experience in supporting technical teams 4 + years digital marketing/e-commerce performance Outstanding strategic thinking, analytical, & problem-solving skills, and excellent written, oral, and presentation skills. Strong relationship management, organizational, and project management skills Strong, proven experience and deep understanding of major social media platforms CRM Software (Salesforce, Toggl, Monday.com) or other data platforms Proficient in Excel/Google Sheets Bachelor’s degree in Business Management, Computer Science, or Marketing preferred or equivalent work experience #LI-AL1 #LI-HYBRID Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding. The Commerce story is one of global growth, incredible talent, and unstoppable passion in all we do. Despite our huge success so far, we’re still just getting started! Explore our history, mission and values. You’ll see we’re set on shaping the now - and the future - of ecommerce. Don’'t Miss Out! Like what you see but suffering from some serious FOMO? Join our Commerce Talent Community, and plug in to our latest news and career opportunities. We’re a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what’s possible, impacting the lives of billions of people for the better. In all we do, We Do Extraordinary–and that’s no small feat! Our people are our power. It’s only through dedication, collaboration, and inspiration that we can Do Extraordinary. We’re natural problem-solvers, champions of empowering businesses, and hungry learners… but we also play nerf wars in the office, support each other, and hang out outside of work.

Responsibilities

Lead and support a technical team of Feed Managers and Specialists to ensure high-quality service for APAC Enterprise clients. Oversee technical quality checks, handle client escalations, and optimize product feed configurations across various shopping channels.