Team Lead at Hyde Park Hospitality

Hebron, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

18.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Inventory Management, Team Coordination, Bartending, Concierge Services, Regulatory Compliance, Food Handling, Alcohol Management, Fast-Paced Environment, Motivation, Safety Procedures, Personal Grooming, Time Management

Industry

Hospitality

Description

JOIN OUR TEAM! RECEIVE A $200 SIGNING BONUS! We cover employees' badging fees and parking passes, as well as provide a $10 per day commute stipend! Pay: $18.00 per hour Shift Timings: 4:30 AM-1:00 PM & 1:00 PM-9:00 PM Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Cincinnati/Northern Kentucky International Airport. HPH brings both experience and expertise to every level of food service and customer care. The Club is looking for a Full-Time Team Lead and MUST have open availability throughout the week. The work of the Team Lead includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Team Lead shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Team Lead will have proficient knowledge of all operational policies and procedures and the general management of all positions. Team Lead Job Functions: * Interacting with airline/airport passengers via a premier clubroom/bar environment * Responsible for coordination of assigned team members in accordance with the Company's policies and applicable laws * Coordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge * Coordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge * Meeting customer and passenger needs through communication and courteous customer service skills * Monitoring number of alcoholic beverages served to passengers and alert management to potential problems * Verifying and/or performing daily inventory count * Maintaining a thorough knowledge of all required regulatory agency requirements * Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable * Possessing basic working knowledge of alcoholic beverages * Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc. * Restocking snack, coffee, cups, glasses, ice, etc. in all service areas * Completing paperwork related to daily liquor usage/inventory/orders * Performing administrative tasks as required Team Lead Job Requirements: * Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification * Must be able to stand during scheduled shift * Ability to handle the stress of a fast-paced work shift up to ten (10) hours * Ability to read and interpret basic documents, and comply with all company policies and procedures * Motivate assigned team members to achieve desired results * Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk * Must be able to lift 40 pounds, 40 inches high without the aid of another person * Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment * Personal appearance and grooming that will present a favorable corporate and customer image * Must be able to pass and obtain security background check and clearance to work in airport environment * Report to work on a regular and timely basis. Benefits: * Medical Insurance (Health, Dental, Vision) * $10.00 per day Commute Stipend * Disability Insurance * Vacation and PTO * 401K Plan with generous Company Matching * Employee Assistance Program (EAP) * Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets) ABOUT THE COMPANY Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

Responsibilities

The Team Lead is responsible for ensuring customer satisfaction and quality service through effective communication and problem-solving. They will coordinate the activities of team members and perform various customer service duties in a bar environment.