NL - AMSTERDAM

JBT Marel is seeking a dedicated and experienced Team Lead Inside Sales to join our customer care team based in Amsterdam, the Netherlands. This pivotal role combines hands-on operational responsibilities with strategic leadership to ensure spare parts excellence across our business.
As the Team Lead Inside Sales, you will guide a motivated team to ensure efficient order processing, accurate quotation management, and outstanding customer satisfaction. You will play a key role in improving processes, optimizing team performance, and enhancing the customer experience, while actively engaging in daily operations alongside your team.

QUALIFICATIONS

• Proven experience in spare parts management and operations, preferably in a technical or service environment.
• Strong knowledge of ERP systems; experience with JD Edwards and Salesforce is a plus.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to lead and develop a high-performing team.
• Strong organizational, analytical, and project management capabilities.
• Ability to thrive in a multicultural and dynamic environment.
• Fluent in English and Dutch.

KEY RESPONSIBILITIES

Spare parts process and support

• Manage and process customer orders using ERP systems such as JD Edwards and Salesforce.
• Prepare accurate and timely quotations for spare parts inquiries.
• Coordinate pricing with relevant stakeholders to ensure accuracy in quotations and orders.

Team leadership and development

• Provide day-to-day leadership and operational support to the spare parts team.
• Set performance objectives, assess competencies, and identify development opportunities.
• Manage HR responsibilities for direct reports including salaries, bonuses, and succession planning.
• Define and implement training goals to support professional growth and enhance team capabilities.

Process improvement and efficiency

• Identify and drive process improvements to streamline operations and improve customer satisfaction.
• Conduct GAP analyses to evaluate existing tools and processes, recommending future solutions.
• Ensure all operations comply with internal standards and industry regulations.

Collaboration and communication

• Collaborate with sales and customer support teams to resolve customer queries and deliver solutions.
• Act as a liaison between the Spare Parts team and other departments to facilitate information flow.
• Generate operational reports and provide actionable insights for continuous improvement.

Data management and technical guidance

• Promote standardized use of tools and systems to enhance team efficiency.
• Provide technical input for software and ERP development initiatives.
• Support the implementation of system upgrades and enhancements across spare parts operations.

At JBT, we are passionate about innovation, service excellence, and empowering our employees to make a difference. In this leadership role, you will:

• Shape the future of spare parts operations within a global industry leader.
• Play a key part in critical initiatives that impact the Customer Care department.
• Be part of an inclusive, collaborative, and diverse work environment.
• Grow professionally with structured development opportunities