Team Lead (L1) Kaihautū ā-kapa at Inland Revenue Career Site

Whangārei, Northland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Development, Customer Service, Compliance, Planning, Decision Making, Motivation, Communication, Performance Management, Escalation Management, Health and Safety

Industry

Government Administration

Description

Team Lead (Level 1) – permanent vacancies We have opportunities in Customer Compliance Services for permanent Team Lead Level 1 in our families segment. Locations: Whangarei Seeking an opportunity to lead, coach and develop a team? Interested in encouraging a team to improve outcomes for customers? The Opportunity | Ara Whiwhi Mahi As a Team Lead in Inland Revenue’s Families segment, you’ll lead a group of passionate Customer Service Officers who support New Zealand families through key products such as Working for Families, Child Support, and other essential entitlements. Every day, your leadership will help improve customer experiences, strengthen compliance, and contribute to Inland Revenue’s vision of “right from the start” customer service. In this varied role you will: Focus on supporting your team to develop and build their capabilities; to support better business outcomes and ensure a positive employee experience. This could involve managing both on-site and remote team members. Encourage your team to continually look for opportunities to improve our services for customers, across all our channels and products. Actively manage and coach your people to provide end-to-end customer service, enabling our ‘right from the start’ approach. Role model leadership behaviours and deliver on customer and performance outcomes. Act as a point of escalation or assistance to support resolution of complex issues to achieve better outcomes for IR and our customers. Support the health, safety, and wellness of your people. About you | Mōu To be successful in this role you will have the motivation to be part of our fast-paced environment that is all about people. You will also have: strong leadership skills, including the aptitude to develop and motivate people to perform in their role, the ability to effectively plan and manage your teams work programme, the capability to make effective decisions that consider the impacts and interdependencies, a strong desire to learn and grow as a people leader, the ability to explain the ‘why’ behind our direction and decisions, so your people feel connected and know how their everyday work contributes to IR’s goals and outcomes. Put your capability and learning, experience, and passion into play, to take your team further. Previous Team Lead L1 experience or equivalent is highly regarded. About us | Mō mātou Customer and Compliance Services (CCS) is made up of two groups: Individuals and Business. Together we are a team of approximately 3,800 people, in sites across the country. Our people make tax compliance simpler by giving support and providing confident, accurate advice around complex and global tax issues. We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work. We are the first point of contact for IR’s customers, from individuals through to families and local and international businesses. We provide tax technical and legal support for IR, and we’re connected to other agencies. Apply here | Tono mai If this sounds like an opportunity you would like to pursue, please apply online by attaching a copy of your CV and a cover letter outlining how you meet the role requirements as outlined here. If you have any questions, please email sara.hall@ird.govt.nz Applications close at Sunday 1st March – 5:00pm

Responsibilities

The Team Lead will focus on supporting their team to develop capabilities, encouraging service improvements across all channels, and actively coaching staff to provide end-to-end customer service aligned with the 'right from the start' approach. This role also involves acting as an escalation point for complex issues and supporting team health, safety, and wellness.