Team Lead (L1) - Kaihautū ā- kapa at Inland Revenue Career Site

Invercargill City, Southland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Team management, Customer service, Compliance, Performance management, Decision making, Planning, Conflict resolution, Health and safety, Employee development, Communication

Industry

Government Administration

Description

Team Lead (Level 1) – 12 month fixed-term opportunity We have a 12-month fixed-term opportunity for a Team Lead Level 1, Customer Compliance Service - Individuals in Invercargill. Seeking an opportunity to lead, coach and develop a team? * Interested in encouraging a team to improve outcomes for customers? * An opening is available in our Individual’s segment The Opportunity | Ara Whiwhi Mahi The Team Lead Level 1 role is instrumental in leading and managing a team who are passionate about the work that they do. You’ll have the opportunity to work cohesively with your team and other leaders to lead, coach and develop your people to provide quality services and better customer outcomes. In this varied role you will: * Focus on supporting your team to develop and build their capabilities; to support better business outcomes and ensure a positive employee experience. * Encourage your team to continually look for opportunities to improve our services for customers, across all our channels and products. * Actively lead and coach your people to provide end-to-end customer service, enabling our ‘right from the start’ approach. * Role model IR’s leadership behaviours and deliver on customer and performance outcomes. * Act as a point of escalation or assistance to support resolution of complex issues to achieve better outcomes for IR and our customers. * Support the health, safety, and wellness of your people. About you | Mōu To be successful in this role you will have the motivation to be part of our fast-paced environment that is all about people. You will also have: * strong leadership skills, including the aptitude to develop and motivate people to perform in their role, * the ability to effectively plan and manage your teams work programme, * the capability to make effective decisions that consider the impacts and interdependencies, * a strong desire to learn and grow as a people leader, * the ability to explain the ‘why’ behind our direction and decisions, so your people feel connected and know how their everyday work contributes to IR’s goals and outcomes. Put your capability and learning, experience, and passion into play, to take your team further. Previous Team Lead L1 experience or equivalent is highly regarded. Your relevant segment experience alongside business needs will be taken into consideration during the selection process. About us | Mō mātou Customer and Compliance Services (CCS) is made up of two groups: Individuals and Business. Together we are a team of approximately 3,800 people, in sites across the country. Our people make tax compliance simpler by giving support and providing confident, accurate advice around complex and global tax issues. We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work. We are the first point of contact for IR’s customers, from individuals through to families for local and international businesses. We provide tax technical and legal support for IR, and we’re connected to other agencies. Apply here | Tono mai Please apply online and attach an expression of interest outlining how you meet the role requirements as outlined in this job ad, our people capabilities and the Role Description [https://irnz.sharepoint.com/:b:/r/sites/CORP-people-and-workplace-services/Role Descriptions/Team-Lead-RD2011AB.pdf?csf=1&web=1&e=qstDFd] For specific queries, please email sara.hall@ird.govt.nz and I will be in touch with you. Applications close: Wednesday 22 April – 5:00pm Like you, we pride ourselves on our friendly and informative communication. If you have any questions, need accessibility assistance at any point in the application process or would like to know more about what accessibility and inclusion means to us, please call 0800 775 247 to leave a message and a member of the team will be in touch.

Responsibilities

The Team Lead will coach and develop a team to provide quality customer service and ensure positive business outcomes. They will act as a point of escalation for complex issues and support the health, safety, and wellness of their team members.