Team Lead (L1) Kaihautū ā-kapa - Legal Services at Inland Revenue Career Site

Ōtara-Papatoetoe, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Motivation, Workload Management, Customer Experience, Relationship Building, Decision Making, Legal Processes, Continuous Improvement, Document Management, Collaboration, Performance Review, Problem Solving, Communication, Innovation, Technology Awareness

Industry

Government Administration

Description

Team Lead (L1) - Legal Services - Business Support Team Lead Looking for an opportunity to lead, coach and motivate a team of Business Support Officers (BSOs) to provide quality services to Legal Services and our customers? Encourage innovation and empower your people Permanent role based in Auckland in our Manukau office About us | Mō mātou Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders by collecting and distributing money for the Crown. Legal Services is one of the largest government in-house legal teams and forms an integral part of the ‘Customer and Compliance Services – Business’ unit. The Business Support team provides Legal Services with support for our prosecution, complex civil and debt cases. About the role | Mō te tūnga This is a Team Lead role leading and supporting one of our high performing and busy Legal Services Business Support teams across multiple sites. You will lead a team of BSOs, who play a crucial role in Legal Services supporting our prosecutions, complex civil litigation and debt work. You will work collectively with another Team Lead to support the delivery of this work across the entire Business Support team. Inland Revenue’s current compliance and debt focus has led to a particular demand to support our litigation teams focused on debt work (including liquidations and bankruptcies). You will lead a team that draft court documents to be reviewed by solicitors, liaise with various courts, arrange service of documents on taxpayers via process servers, assist in the preparation of material to be presented in some court hearings, manage physical documents as well as keeping these, and our case management systems up to date. They also track information, making sure the correct process is followed and timeframes adhered to. They are a close-knit team who are able to work together to balance their priorities. As a Team Lead in Legal Services, you will report to Domain Lead Legal Services. The Opportunity | Ara Whiwhi Mahi This is a team leadership role that plays a crucial role for Inland Revenue. You will: Lead, coach and develop your people to deliver quality services, and better customer outcomes. Allocate and manage workloads and capacity cross the team fostering a positive work environment, and ensuring the team continues to deliver to business needs. Support your team to improve customer experience and champion IR’s customer-centric and intelligence led culture. Work collaboratively, with Solicitors, other Legal Services Leaders and internal customers to develop strong positive networks and a “no surprises” approach. Also act as a point of escalation or assistance to support resolution of complex issues. Build business knowledge and be instrumental in investigating ways to provide continuous service improvement. Work with each of your people to ensure their development is proactively planned and managed. Support your team members working with the document management tool that supports our complex civil cases. Remain up to date with technology and trends and use insights and intelligence to make quality decisions. About you | Mōu To be successful in this position you will possess the following attributes: The ability to lead a team to achieve goals and outcomes and drive increased performance from individuals and the team. Proven ability to build and maintain relationships with key stakeholders, internally and externally to deliver on priorities. Proven ability to effectively allocate and manage workloads and capacity across team members. The ability to efficiently leverage tools & resources to review team performance, identify areas for improvement and opportunities for team members to excel, fostering a culture of continuous growth and achievement. The ability to make effective decisions that consider the broader impacts and interdependencies. Experience of working in a legal environment or the ability to quickly develop an understanding the legal processes and priorities. Be part of our fast-paced environment that is all about people. Put your capability, learning, experience, and passion into play to take your team further! Apply here | Tono mai We encourage you to bring your whole self to work and we’re offering great support and development opportunities unique to you and your aspirations. Please apply online by attaching a copy of your CV and a Cover Letter outlining how you meet the role requirements as outlined here and in the Role Description. For general queries, please contact sara.hall@ird.govt.nz and one of the team will respond to your query. Applications close at 5pm on Monday 23rd February 2026 – 5:00pm

Responsibilities

Lead and support a team of Business Support Officers to deliver quality services for Legal Services. Manage workloads, improve customer experience, and foster a positive work environment.