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Team Lead - Legal Intake (Remote, Night Shift) at LegalMatch Philippines Inc

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Mentoring, Legal Intake, Performance Management, Coaching, Call Monitoring, CRM Systems, Quality Assurance, Conflict Resolution, Communication, Data Documentation, Operational Discipline, Client Success, Customer Service

Industry

Software Development

Description

We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible. Responsibilities: Lead and support a team of Legal Intake Specialists to meet team goals. Monitor call metrics, conversions, and quality to drive performance. Coach team members through regular feedback, QA reviews, and training. Step in on escalated cases or client issues when needed. Ensure accurate documentation and use of CRM systems. Drive operational discipline—ensuring reports, blockers, and shifts are managed well. Collaborate with cross-functional teams to optimize intake processes. Identify gaps or blockers and recommend improvements. Maintain a positive, goal-driven team culture. At least 2 years of experience in team leadership or supervisory roles. At least 1 year of experience in handling inbound and outbound calls. Proven background in legal intake, customer service, or client success. Strong ability to coach, motivate, and manage performance. Familiarity with CRM systems, QA tools, and call monitoring. Excellent communication and conflict resolution skills. At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!

Responsibilities

The Team Lead will manage and mentor Legal Intake Specialists to improve case conversion and client engagement. They are responsible for monitoring performance metrics, conducting quality assurance reviews, and driving operational discipline within the team.