Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.
Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

POSITION OVERVIEW

The Call Center, Team Lead – Licensed Customer Service is responsible for overseeing a team of licensed customer service representatives within the call center. This role ensures the delivery of high-quality service, compliance with regulatory requirements, and achievement of operational goals. The Team Lead acts as both a coach and subject matter expert, supporting team members in handling complex inquiries, maintaining productivity, and fostering a positive, customer-focused culture.

QUALIFICATIONS

Required:
· Active insurance license (state-specific, e.g., Property & Casualty).
· 3–5 years of customer service experience, preferably in insurance or financial services.
· 1–2 years of leadership or team lead experience in a call center environment.
· Strong knowledge of insurance products, policies, and compliance requirements.
· Excellent communication, coaching, and problem-solving skills.
· Ability to analyze data and make decisions to improve performance.

WORK ENVIRONMENT

· Call center environment with high call volumes.
· Requires flexibility to work shifts, including evenings or weekends as needed.
· Hybrid or on-site work options may be available depending on business needs.
Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company Observed Holidays
Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
*Dependent on plan selected
Job Type: Full-time
Pay: $22.00 - $25.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

People with a criminal record are encouraged to apply
Work Location: Remot

Leadership & Team Management
· Supervise, motivate, and develop a team of licensed customer service representatives.
· Serve as first point of escalation for complex or sensitive customer inquiries.
· Monitor individual and team performance, providing feedback, coaching, and recognition.
· Conduct regular one-on-one and team meetings to communicate goals, updates, and performance results.
· Ensure adequate staffing and schedule adherence to meet service-level objectives.
Customer Service Excellence
· Drive a culture of customer-first service, balancing efficiency with personalized support.
· Support team members in delivering solutions that are accurate, compliant, and aligned with company standards.
· Identify opportunities to improve the Customer Experience and reduce repeat contacts.