We are looking for a new Team Lead to play a crucial role in elevating service quality for both tenants and landlords of our Managed Accounts users. If you are driven by team management and operational excellence in a fast-paced environment, we would love to hear from you!

ABOUT HOUSINGANYWHERE GROUP

HousingAnywhere is Europe’s largest mid-term rental platform, covering over 125 cities across Europe and several in the US. With Kamernet and Studapart under its umbrella, HousingAnywhere empowers people to live wherever and however they choose. Through our advanced online platforms, which together attract over 30 million users annually, we connect young professionals and students directly with accommodation providers. Our team of 250 professionals is dedicated to helping tenants find comfort and peace of mind in their rental search, whether they’re looking for a home across the globe or just across town.

• Lead Team and Manage Enquiries: act as the expert in handling enquiries from clients of Managed Accounts, and oversee escalations from the team.
• Team Management and Scheduling: schedule and monitor team activities for effective task management.
• Workforce Planning: plan workforce needs based on volume growth and seasonal trends to ensure optimal team capacity and resource allocation.
• Quality Assurance and Process Improvement: monitor the quality of the team’s output, implement QA processes and identify workflow improvements.
• Performance Monitoring and Reporting: analyse performance metrics, conduct team meetings, and 1:1s.
• Training and Development: own onboarding processes and identify team development needs. Implement strategies to improve team skills, knowledge, and performance.
• Knowledge Management: manage the internal knowledge base. Document team activities and provide insights based on data analysis.
• Input Metrics Optimization: define, monitor, and improve key input metrics to drive the company’s performance and achieve strategic goals through Managed Accounts.
• Collaboration and Cross-Departmental Integration: work with other departments to enhance the customer experience and support team effectiveness.