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Team Lead / Manager: NOC Engineering at Fuku

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

DNS Management, WHOIS Management, Linux Systems, Apache, NGINX, Network Protocols, AWS Cloud Services, Incident Management, Technical Troubleshooting, Team Supervision, Service Request Management, Network Monitoring, Continuous Improvement, Training, Mentoring, Bilingual Communication

Industry

Retail Apparel and Fashion

Description

Team Lead / Manager: NOC Engineering Overview: - My client is establishing a NOC (Network Operations Center) team and is planning to hire 1 Lead NOC Engineer and 10 NOC Engineers. - The team will handle all L1 and L2 support, including troubleshooting and managing service requests for cloud-based IT infrastructure. - The Lead NOC Engineer will ensure NOC operations are conducted in accordance with established policies and procedures. Role Responsibilities: - Supervise a team of 10 L1 and L2 NOC Engineers. - Serve as a pioneer in the newly formed NOC department. - Go beyond traditional network monitoring by utilizing AWS cloud services to enhance network monitoring capabilities. - Gain exposure to new technologies in network monitoring, with company-provided training. - Participate in continuous improvement projects aimed at automating and optimizing NOC operations for greater efficiency and effectiveness, beyond routine incident response. Job Scope: - Hire, mentor, and train NOC Engineers. - Monitor systems and network services to ensure optimal performance. - Troubleshoot technical issues as they arise. - Track and manage incident reports. - Oversee incident management and escalation processes, including reporting. Must Have Qualifications: - Experience with DNS management, including registration and renewal. - Ability to manage WHOIS contacts and name servers. - Basic experience with Linux systems. - Familiarity with web servers, specifically Apache and NGINX. - Basic knowledge of network and internet protocols. - Proficiency in both spoken and written English and Chinese. - Experience with AWS Cloud Services. Nice to Have: - ITIL certification or knowledge.

Responsibilities

The Team Lead will supervise a team of NOC Engineers and ensure NOC operations align with established policies. Responsibilities include monitoring systems, troubleshooting issues, and managing incident reports.