Sales & Merchant Operations
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, our mission is to bring joy, simplicity and earnings to neighborhoods around the world. In Germany, the Mass Account Management team plays a key role in ensuring that thousands of our merchant partners are successful, engaged, and contributing meaningfully to Wolt’s growth.
We’re now looking for a Team Lead for Mass Account Management to join us in Berlin. In this role, you’ll lead a team focused on unlocking the full potential of our merchant base — building scalable growth strategies, developing partnerships, and tackling operational challenges to help our merchants thrive.
What you’ll be doing
As a Team Lead Mass Account Management you will be responsible for defining and executing the strategy to drive order growth across selected regions in Germany by unlocking the full potential of our Mass Account Management portfolio. The focus will be on turning high-potential merchant accounts into strategically relevant, high-performing partners that consistently contribute to Wolt’s growth and customer value. At the same time, the Team Lead will develop scalable strategies to solve operational challenges and motivate partners to stay and grow with Wolt long-term

Lead and develop a team of 6–8 Mass Account Managers, supporting their performance, prioritization, and growth.
Define and execute regional strategies to drive order growth and maximize the impact of the Mass Account Management portfolio
Oversee a portfolio of multiple thousands of merchants, ensuring effective portfolio segmentation, scalable engagement, and long-term partner retention.
Develop merchant accounts into more strategically relevant and higher-performing partners through data-driven initiatives and targeted support
Identify and solve operational challenges at scale by driving automation, process improvements, and cross-functional alignment.
Monitor and report on key performance indicators (e.g., sales growth, churn reduction, AM productivity) and use insights to iterate and improve strategy
Collaborate closely with Growth, Marketing, Courier Operations, Legal, and other teams to align on shared goals and execute joint initiatives
Our humble expectations
Proven experience in account management or partner success, with a strong track record of driving results through others
3+ years of experience successfully managing, leading and motivating teams
Strong analytical skills, with the ability to translate data into strategic insights and actions
Ability to collaborate cross-functionally and manage complex stakeholder relationships
Fluent in both German and English
Bachelor’s degree or equivalent work experience
What we offer
A unique opportunity to lead the strategy and execution for scaling account management across thousands of merchants in Germany
A key leadership role with strong ownership and impact on Wolt’s merchant growth and long-term success
Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Attractive salary package
Cool office in the heart of Berlin
Discount on Wolt orders
Modern work equipment
Various soft drinks, coffee and fruits in the office
Urban Sports Club membership subsidy
Deutschland Ticket subsidy
Weekly all-hands meetings and regular team events
Flexible working hours policy + 30 days of paid vacation
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
TeamOur visionOur cultureOur people
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
Sales at Wolt
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our story
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
Our culture

“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging.”

• Nicolas, Sales Team Lead

Read Nicolas’ story
Team
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
Sales at Wolt
Our vision
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our story
Our culture
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
Our culture
Our people

“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging.”

• Nicolas, Sales Team Lead

Read Nicolas’ stor