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Team Lead - Online Call Center at Neo Group
, Sicily, Italy -
Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Coaching, Communication, Interpersonal Skills, Analytical Skills, CRM Tools, Call Center Systems, Sales, Customer Engagement, Performance Monitoring, Team Management, Multilingual, Problem Solving, Training, KPI Achievement, Escalation Handling

Industry

IT Services and IT Consulting

Description
About the Role: We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate is fluent in English plus would benefit a candidate knowledge of another language such as German, Italian, Turkish. Performance-driven, and passionate about leading teams to success in a results-focused sales setting. Key Responsibilities: Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs Monitor and evaluate daily performance, providing coaching and feedback Track call metrics, conversion rates, and performance reports Conduct regular one-on-ones, training sessions, and team meetings Support agents in resolving escalated customer issues Collaborate with management on strategy, reporting, and campaign planning Ensure high-quality customer engagement and compliance with company policies Proven experience as a call center team lead or supervisor (iGaming or online casino experience is highly preferred) Strong leadership and coaching abilities Fluent in English (spoken and written) Another language would be plus - Italian, Turkish, German Excellent communication and interpersonal skills Familiarity with CRM tools and call center systems Strong analytical skills and a proactive attitude Ability to thrive in a target-driven environment What We Offer: Competitive base salary + team performance bonuses A fast-growing, dynamic, and international work environment Ongoing training and career development opportunities The opportunity to lead a high-performing team in the online gaming industry Remote working options
Responsibilities
Lead and manage a team of outbound sales agents to meet KPIs while providing coaching and feedback. Collaborate with management on strategy and ensure compliance with company policies.