As the Team Lead Onsite Support (m/f/d), you are the central point of contact for daily operations, developing processes, and ensuring optimal support for our internal customers – from end users to VIPs. If you like to shape the best work experience for our internal users, apply now!

YOUR SKILLS MATTER

• You successfully completed an apprenticeship in IT and gained several years of work experience, such as in systems integration
• In addition, you bring leadership as well as project management experience
• Analytical thinking and a solution-oriented approach are a matter of course for you
• You show high adaptability to new processes, technologies, and challenges
• Experience with ITSM tools like ServiceNow, Jira, and Confluence is a plus
• You have excellent communication skills in German and English, with confidence in interacting with management and stakeholders

ABOUT US:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now

• You lead and coordinate our Tech Stop team at our headquarters in Pullach
• With your team you provide technical support in daily operations as well as on-site support for end users, including VIP support
• You develop, standardize and document efficient support processes
• You identify and analyze structural problems and coordinate with departments to find solutions
• You manage incidents and escalations