• Minimum 5 Years of IT service desk experience with at least 3 Years experience as a team lead that leads approximately 10-15 engineers
• Min. qualification – Diploma in computer science, IT or related field
• Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.
• Expertise in macOS, iOS device management and troubleshooting .
• Strong proficiency in Microsoft 365 applications and service, as well as Microsoft Azure.
• Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions
• Familiarity with meeting room video conferencing and AV solutions and troubleshooting.
• Proficiency in using ESM tools such as ServiceNow

Please refer the Job description for details