Team Lead, Optical Lab at Optical Outlets

Northwest Park, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Coaching, Performance Monitoring, Communication, Project Management, Scheduling, Client Relations, Problem Solving, Documentation, Training, Collaboration, Process Improvement, Workflow Resolution, Service Agreements, Operational Excellence, Employee Evaluation

Industry

Retail

Description

Description Essential Functions Oversee the work of the division/team staff and manage the daily work volume, including service agreements with business partners Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations Coordinate with other units/departments to facilitate special requests, change in processes, and resolution of workflow/production issues Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures Develop and monitor schedules for primary areas of responsibility for assigned staff Acts as point of contact for escalated client or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction Support department and strategic initiatives by meeting target goals and objectives set by management Participates and offers input in the hiring and interview process for open positions within the Division Requirements Job Specifications Typically has the following skills and abilities: Two to four years of experience in applicable functional area Excellent verbal communication skills Ability to speak in group situations and discussions toward resolving issues Clearly and concisely communicate project issues and status Demonstrated ability to handle multiple projects while meeting department timelines Proficient with word processing and spreadsheet applications Working Conditions The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc. The working environment is well lighted and ventilated. Individuals are typically required to stand for long periods of time. Noise and dust from power-grinding machinery and other equipment is to be expected. Individuals may wear safety attire such as goggles and gloves and may work physically close to others, such as when sharing work areas. There are no major hazards. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Responsibilities

The Team Lead will oversee the daily work volume of the optical lab team, manage performance, and coordinate with other departments to resolve workflow issues. They will also document processes, train staff, and act as a point of contact for escalated issues.