Team Lead - Order Fulfillment at BuyWander

Spokane Valley, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Order Fulfillment, Inventory Management, Returns Processing, Communication, Problem Solving, Attention To Detail, Software Proficiency, Warehouse Coordination

Industry

Retail

Description

Description Team Lead – Order Fulfillment (Full Time) Department: Order Fulfillment Reports To: Order Fulfillment Supervisor Location: Spokane Valley, WA Job Summary The Team Lead – Order Fulfillment is responsible for providing a welcoming environment and excellent service to all customers. This includes leading the Order Fulfillment team, checking in customers for curbside pickup appointments, utilizing various software systems to fulfill orders, accurately scanning out items, processing returns, answering customer questions, and ensuring a smooth and efficient customer experience. Responsibilities Customer Check-In: Greet customers warmly upon arrival in the parking lot and check them in for their scheduled pickup appointments. Confirm order details and provide any necessary information. Order Fulfillment: Use internal software systems to manage and fulfill customer orders. Coordinate with warehouse staff to ensure timely order retrieval. Item Scan-Out: Verify order accuracy and ensure customers have all of their purchased items before leaving. Customer Assistance: Provide friendly and helpful assistance to customers, answering questions and addressing any concerns. Resolve customer issues or direct them to the appropriate team members. Returns Processing: Process customer returns according to company policies and procedures. Inspect returned items for damage and update inventory accordingly. Requirements Qualifications High school diploma or equivalent. Previous experience in a customer service, retail, or warehouse environment is preferred but not required. Strong communication and leadership skills. Excellent customer service skills and professional communication. Comfortable using computers and various software programs. Strong attention to detail and accuracy. Problem-solving skills to handle customer inquiries and return issues. Ability to follow instructions, work independently, and communicate effectively with supervisors and team members. Physical Requirements This role involves sustained physical activity throughout the shift. The following are bona fide requirements of the position: Ability to stand and walk for extended periods throughout the shift. Ability to lift, carry, and move up to 50 pounds repeatedly throughout the day. Ability to bend, stoop, and reach overhead frequently. Ability to work at a fast pace in a goal-driven environment. Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. Must be able to communicate with others including talking, hearing, and listening and exchanging communication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule and Wage (INSERT SCHEDULE) (INSERT WAGE) Paid Vacation, Sick & Holidays Health, Dental & Vision 401K Interested candidates should submit their resume to Layla@BuyWander.com BuyWander is an Equal Opportunity Employer. We make employment decisions based on qualifications, skills, merit, and business needs. We believe a range of skills, perspectives, and experiences strengthens our team and supports better outcomes for our employees and customers.

Responsibilities

Lead the order fulfillment team to ensure a smooth customer experience during curbside pickups and order retrieval. Manage the end-to-end process of checking in customers, scanning items, and processing returns.