POSITION SUMMARY

At The Pottery Stop, we believe in creating happiness through art. As a paint-your-own pottery studio, we provide a fun, friendly, and inclusive environment for our community to unleash their creativity and connect with others. Our goal is to inspire joy and foster meaningful experiences through art. Art experience is NOT necessary!
Working at The Pottery Stop is like working in a “creativity restaurant"—if you are able to perform well in a fast-paced environment or have restaurant serving experience, we’d love to meet you! Please note this is a year-round position with weekend and holiday season availability needed. We do not hire seasonally.
Team Leads grow across multiple levels. This role description covers shared expectations across all levels.
Reports To: Assistant Studio Manager / Studio Manager
Supervises: Team Members during assigned shifts

IDEAL CANDIDATE TRAITS

• Natural coach—comfortable teaching, giving feedback, and hyping people up
• Calm, clear communicator under pressure
• Organized multitasker—juggles guest service, ops checks, and team support
• “Yes-and” problem-solver always looking for the win
• Dependable—owns the shift schedule and adapts when plans change
• Bonus: Experience leading parties/workshops or a passion for group events!

GUEST EXPERIENCE (40%)

• Greet, guide, and assist guests warmly from entry to checkout.
• Troubleshoot and resolve guest issues on the spot when possible.
• Lead parties, workshops, and special events.

QUALIFICATIONS

• 18+ years old, High School Diploma or equivalent.
• One year of previous customer-service, retail, or food-service experience.
• Proficient verbal & written English; solid math & computer skills
• Legally able to work in the United States
• Reliable transportation and punctual attendance
• Able to meet the physical requirements below with or without reasonable accommodation

PHYSICAL REQUIREMENTS

• Stand, walk, or move for 6–8.5 hours
• Position self to reach below waist & above head; lift/transport up to 50 lbs (clay, glaze)
• Use hands/arms to reach, grasp, and handle tools
• Climb ladders/step-stools; bend, reach, and stoop as needed
• Communicate verbally; ability to hear; close, distance & peripheral vision
• Work in studio (moderate noise) and kiln room (elevated temps, mechanical equipment)
• Occasional outdoor assistance for guests
• Reasonable accommodations may be made to enable individuals with disabilities
  Job Type: Part-time
  Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Application Question(s):

• What makes you interested in working at The Pottery Stop?

Work Location: In perso