Team Lead Patient Accounts at DCC Consultants

, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

650.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Coordination, Patient Account Review, Reconciliation, Medical Billing, Revenue Cycle Management, Insurance Follow-up, Claim Resolution, Payment Posting, Adjustment Review, Attention To Detail, Professional Communication, Escalation Handling, Reporting, Documentation, Process Improvement

Industry

Medical Practices

Description

Lead, review, monitor, and maintain patient accounts to ensure accuracy of billing, payments, adjustments, account notes, and outstanding balances. Oversee follow-up on outstanding patient balances and support timely account resolution in a professional and compliant manner. Guide team members in verifying patient billing information, insurance details, payment records, account documentation, and claim status. Communicate with patients, insurance representatives, and internal teams regarding account inquiries, billing concerns, payment status, documentation requirements, and escalated account issues. Review payment posting, adjustments, account updates, denied claims, underpayments, billing discrepancies, and unresolved account errors to ensure proper handling and escalation. Support revenue cycle management processes, including collections, account reconciliation, claim follow-up, reporting, and quality checks. Maintain updated patient account files and ensure all account activity is documented clearly, accurately, and confidentially. Monitor team performance, provide basic guidance and feedback, and assist management in identifying process gaps and improvement opportunities. Prepare periodic reports related to patient accounts, collections follow-up, billing trends, and unresolved account issues. Participate in individual and group projects as directed by management and perform other duties as assigned. Requirements Experience: Minimum 4 years of experience in AR, patient accounts, collections, medical billing, or revenue cycle management, preferably in a US-based healthcare company. Prior experience in a lead, senior, quality review, or team coordination role will be preferred. Strong knowledge of patient account management, insurance follow-up, claim follow-up, payment posting, denials, underpayments, and billing workflows. Ability to handle escalated patient account inquiries with professionalism, confidentiality, and accuracy. Education: Bachelor’s or master’s degree from a well-reputed institute. Skills: Leadership and team coordination Patient account review and reconciliation Medical billing and revenue cycle management knowledge Insurance follow-up and claim resolution Payment posting and adjustment review Strong attention to detail and accuracy Professional communication and escalation handling Reporting, documentation, and process improvement Benefits Workdays: Monday – Friday Work hours: 6pm–3am PKT (Night shift) Gross Salary (USD): $600–$650 Benefits: Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick & Drop, EOBI, Free Meal

Responsibilities

Lead and monitor patient accounts to ensure billing accuracy and timely resolution of outstanding balances. Oversee team performance, handle escalated inquiries, and support revenue cycle management processes.