Team Lead, Patient Insurance at WakeMed Health & Hospitals

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Insurance, Billing, Financial Workflows, Authorization, Customer Service, Interpersonal Skills, Communication Skills, Mentoring, Training, Administrative Duties, Insurance Verification, Healthcare Coordination, Problem Solving, Attention to Detail, Team Leadership, Patient Interaction

Industry

Hospitals and Health Care

Description

Overview The Team Leader, Patient Insurance Rep will help patients seamlessly navigate complex billing, financial and insurance workflows. The Team Leader, Patient Insurance Rep is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Team Leader, Patient Insurance Rep will accurately perform administrative duties required to provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payments. The Team Leader, Patient Insurance Rep will manage authorization, estimate and billing work queues, will serve as a mentor for Patient Insurance Representative peers and will assist with training new employees. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Team Leader, Patient Insurance Rep work environment may be in the practice or in a call center. This task-based, metrics driven position, reviews and interprets insurance authorization coverage online and through conversations with insurance company representatives. The Team Leader, Patient Insurance Rep supports multiple specialties, reviews patient charts, communicates with the physician office to obtain needed information and relays necessary information to the insurance company. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Experience 2 Years Healthcare Required

Responsibilities

The Team Leader, Patient Insurance Rep coordinates with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. They manage authorization, estimate, and billing work queues while mentoring peers and assisting with training new employees.