KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIRMENTS

• Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective with explicit engagement in an anti-racist framework of practice).
• Demonstrated high level of understanding of youth development and the issues of homelessness.
• Demonstrated exceptional level of interpersonal, communication, youth service and organizational skills.
• Experience supervising employees, students, and volunteers with demonstrated leadership, supervision skills and ability to develop an effective team.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.
• Physical ability to lift light loads, walk up and down stairs, and maintain a fairly active pace.
• Extensive knowledge of community resources, government funding, and the social service delivery system an asset.
• Strong understanding of facility management, security, and health and safety is an asset.
• Must have valid license and access to a vehicle.

EDUCATION AND EXPERIENCE

• Relevant Bachelor or master’s degree is required, Bachelor or Master of Social Work is preferred.
• Registration or candidacy for registration with NSASW (if applicable).
• A minimum of two years’ experience working directly with youth (including some experience in a youth residence).
• Demonstrated excellent counselling/clinical skills and commitment to anti-oppressive practice.
• Experience in case management.
• Experience supporting others in case management.
• Demonstrated ability to work collaboratively and contribute to and foster a strong team environment.
• Demonstrated ability to work independently and with limited direct supervision.
• Demonstrated high level of understanding of youth development and the issues of homelessness.
• Demonstrated knowledge of a supportive housing continuum.
• Demonstrated successful practices including strategic planning, program development and implementation, community development, service delivery, communication, and evaluation.
• Physical ability to lift light loads, walk up and down stairs, perform cooking and cleaning responsibilities, and maintain a fairly active pace.
• Non-violent crisis intervention, suicide intervention, standard first aid or a commitment to secure those requirements within six months of being hired.

• Ensure the program delivery is congruent with Phoenix’s vision and values.
• Work in accordance with Phoenix’s policies, procedures, and framework of practice.
• Provide support and leadership to team of key workers (primary case managers) to support the case management of 10 youth:
• Work with key workers to assist youth with the development of short-and long-term goals that support their transition to independent living.
• Work with key workers to identify and make plans to address issues of concern that would prohibit youth from successfully transitioning to independence.
• Offer direct programming services to youth, primarily focused on life skill development.
• Regularly review case management plans with key workers.
• Ensure case management tools are effective and current.
• Support the agency’s commitment to diversity, equity and inclusion through learning opportunities, critical self-reflection, and professional development.
• Offer direct service to youth including interviewing, orientation, support meetings, crisis intervention, and departure activities.
• Ensure a therapeutic milieu at Phoenix House.
• Complete and maintain records, assessments, statistics, and files, and ensure confidentiality is protected.
• Support the day-to-day operations at Phoenix House:
• Oversee floor schedule.
• Participate in the development and implementation of the program including strategic planning and evaluation.
• Provide leadership and guidance to the staff team.
• Support the supervision of student placements and volunteers.
• Ensure the program delivery is congruent with Phoenix’s mission, vision, and philosophy.
• Participate in creation and maintenance of a team environment within PHSP and within other Phoenix programs closely aligned with the work of Phoenix House.
• Advocate with community agencies on behalf of the program and its youth.
• Commit to Phoenix’s development and participate in internal committees, projects, and activities.
• Commit to ongoing professional development and personal reflection towards an anti-oppressive approach to practice.
• Liaise and advocate with other agencies and participate in community committees, projects, or activities.
• Fulfill cooking and cleaning responsibilities.
• On-call responsibilities following a scheduled rotation.
• Other duties as required.