Team Lead, Product at Gartner

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, UAT, Lead Routing, Lead Scoring, Data Quality, Troubleshooting, Root Cause Analysis, Data Pipelines, Process Enhancement, Product Management, Stakeholder Management, Mentorship, Excel, Python, Analytical Skills, Communication Skills

Industry

Information Services

Description

Global Sales Services & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales & services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and works to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world. About this role: The Team Lead, Product – Lead Operations is part of the Sales & Marketing Technologies and Reporting team in GSSO. This team focuses on optimizing and evolving Gartner’s Lead Operations ecosystem to improve sales productivity and seller experience. We are seeking product team lead with strong analytical skills, expertise in SQL, comfort in owning UAT processes, and the ability to diagnose complex issues across the lead lifecycle. This person will support the ongoing management, enhancement, and operational excellence of our Lead Operations products and workflows. What you'll do: Lead day‑to‑day analysis and troubleshooting of escalated issues within Lead Operations, including deep dive SQL analyses to identify root causes, data gaps, or process failures. Own and manage the User Acceptance Testing (UAT) process for Lead Operations changes — including test planning, execution, validation, and communication of results. Develop a strong understanding of lead routing, scoring, enrichment, and downstream user workflows to become a subject matter expert. Drive operational improvements, data quality initiatives, and process enhancements to improve throughput, accuracy, and system reliability. Monitor data pipelines, process health, and system alerts to proactively identify anomalies or potential production issues. Conduct discovery analysis to evaluate system behavior, user patterns, and data flows to inform backlog prioritization and product enhancements. Partners with Product, IT, and business stakeholders define clear business requirements and ensure delivery teams have the right context to develop effective solutions. Provide mentorship and guidance to junior analysts. What you'll need: Bachelor’s degree required. 3–5 years of experience in business operations, data analysis, product operations, or similar analytical roles. Intermediate proficiency and experience using SQL required. Intermediate proficiency and experience using Excel (pivot tables, functions, data modeling) required. Python experience preferred. Experience leveraging data to solve business problems. Strong analytical skills. Strong written and verbal communication skills. Independent, detail‑oriented, proactive What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities #LI-AS14 #GSSO Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:107863 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. About 14,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Responsibilities

The role involves leading daily analysis and troubleshooting of escalated issues within Lead Operations using deep-dive SQL analysis to find root causes, and owning the User Acceptance Testing (UAT) process for all Lead Operations changes. This person will also drive operational improvements and partner with stakeholders to define requirements for product enhancements.