Team Lead Proximity Support Region South (all genders)

at  BNP Paribas

BNP PARIBAS: WHO WE ARE

How do you imagine working at a bank? Probably not like this: at BNP Paribas, everyone is on first-name terms and we wear the clothes we feel good in. We live diversity, team spirit and sustainability. At BNP Paribas, you will find a secure job, plenty of space for your ideas and a suitable professional solution for your individual life situation. Your potential is limitless - and so are your development opportunities. We don’t give empty promises, we convince with action: we - that’s around 183,000 employees in 63 countries. We are the leading bank in the European Union. We are the “World’s Best Bank for Sustainable Finance 2023” (Euromoney). We are Top Employer 2024. We are: The Bank for a Changing World.

EXPERTISE & SOFT SKILLS: WHAT YOU OFFER

Graduation from a two- or four-year accredited college/university and three years of technical support experience
Additional work experience may be substituted on a year-for-year basis for the required education
Minimum 2 years of experience in a leading position
Developing and delivering complex information or messages oral or written
Presentation skills and confidence in management meetings (e.g. Steering Committee)
Willingness to travel as onsite presents at the sites in scope is expected (esp. Munich, Stuttgart and Nuernberg)
German and English at business fluent level

Leading, managing and supervising regional IT Proximity Support technicians, assigning and prioritizing staff tasks and projects and work schedules
Developing staff skills and conducting performance evaluations
Developing, communicating and implementing new policies and procedures through both verbal and written documentation following the group standards
Ensure in time, quality and budget delivery of the onsite 1st level support service related to workplace and network service
Escalation management ensuring good communication and prioritization
Monitors and ensures the SLA and KPI of the onsite support service