Team Lead, QMHS at Signature Health Inc

Maple Heights, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Treatment Plans, Community Support, Subject Matter Expert, Training, Case Coverage, Wait List Monitoring, Client Engagement, Transportation, Liaison, Electronic Charting, Crisis Intervention, Quality Assurance, Utilization Review, Productivity, Attendance, Punctuality

Industry

Mental Health Care

Description

Description At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more Robust earned paid time off program (PTO) Federal Loan Forgiveness Program (available on eligible roles) Professional Development Support SCOPE OF ROLE Reporting to the Supervisor and Manager, Behavioral Health Services, the Team Lead, Qualified Mental Health Specialist (QMHS) will be key in the development and execution of client treatment plans. The Team Lead, QMHS will provide clients and their families with ongoing community support resources including transportation for access to identified resources. The Team Lead, QMHS will support and assist other QMHS team members by acting as an outstanding subject matter expert related to client needs. HOW YOU’LL SUCCEED Diligently develop, prepare and present treatment program work material to clients. Plan, coordinate, and provide reliable transportation to clients to access identified resources as part of their treatment plans. Work hours are expected to be dedicated primarily to service delivery in community-based settings, including client homes and other locations in the community in accordance with client treatment plans, safety guidelines, and agency policies. Responsible, in conjunction with the Supervisor and Manager, BH Services for the initial training of new QMHS team members. Assign QMHS referrals within designated time frames. Support and assist other QMHS team members by acting as an outstanding subject matter expert related to client needs. Assist with case coverage for urgent cases if other team members are unavailable. Maintain and monitor any temporary client wait list that ensure clients are receiving services as quickly and effectively as possible. Create an outstanding experience for both adult and child clients (SMD/SED, CD/Dual DX) by identifying support needed in the following areas: educational, medical, vocational, housing, and daily living skills resulting in clients to be successful in their communities. Encourage, monitor, and follow-up on client engagement and participation in all treatment plan activities. Provide clinically appropriate transportation in personal vehicle for clients to and from medical and behavioral health appointments, community resources, and other essential services, ensuring safety, professionalism, and punctuality. Serve as a liaison with in-patient units. Maintain client charting electronically in accordance with Medicaid, ODMHAS, CARF and professional standards. Assist in crisis intervention and prevention in the community. Participate in community outreach. Participates in all quality assurance and utilization review activities. Comply with all agency policies and procedures. Responsible for and completes all productivity/documentation requirements. Participate in all assigned staff meetings and staff development programs. Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies. Demonstrate the ability to work efficiently, meeting workpace expectations (i.e.: productivity) Other duties as assigned. Requirements KNOWLEDGE & EXPERIENCE High School Diploma or equivalent required. Bachelor’s Degree in related social services field preferred. Valid unencumbered Ohio driver’s license and proof of driver’s insurance required. American Heart Association (AHA) Basic Life Support (BLS) certification required. 5-7+ years of previous case management or relevant experience preferred. CDCA preferred. Strong computer skills with Microsoft, Excel, etc. Knowledge of the community, community organizations, and community resources. Knowledge of ASAM levels of care, ability to assist client in obtaining residential, detox, and supported housing services in the community. Comfort and experience delivering services primarily in community based settings and client residences and client transportation with use of personal vehicle. WORKING CONDITIONS Work is normally performed in a typical interior/office/clinical work environment, with primary work hours in community-based settings and client residence. Use of personal vehicle to transport clients to appointments and services in support of treatment and continuity of care. While hours of operation are generally standard, flexibility to work evenings and extended hours may be required. Requires periods of sitting, standing, telephone, and computer work. Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology. Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology. Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted. Possible exposure to blood borne pathogens while performing job duties. Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday. Sufficient dexterity to operate a PC and other office equipment. This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. By signing below and/or electronically acknowledging this Success Profile, I confirm that I have read and understood this Success Profile and that I am able to perform these duties and responsibilities, with or without accommodation. All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

Responsibilities

The Team Lead, QMHS will be key in developing and executing client treatment plans, providing ongoing community support resources, and acting as a subject matter expert to assist other QMHS team members. Responsibilities also include training new team members, assigning referrals, and assisting with case coverage for urgent client needs.