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Team Lead (Remote, Night Shift) at LegalMatch.com
, , Philippines -
Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Leadership, Coaching, Performance Tracking, Legal Intake, Customer Service, Conflict Resolution, CRM Systems, Call Monitoring, Quality Assurance, Process Improvement, Communication, Mentoring, Engagement, Case Conversion, Operational Discipline, Collaboration

Industry

IT Services and IT Consulting

Description
We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible. Responsibilities: Lead and support a team of Legal Intake Specialists to meet team goals. Monitor call metrics, conversions, and quality to drive performance. Coach team members through regular feedback, QA reviews, and training. Step in on escalated cases or client issues when needed. Ensure accurate documentation and use of CRM systems. Drive operational discipline—ensuring reports, blockers, and shifts are managed well. Collaborate with cross-functional teams to optimize intake processes. Identify gaps or blockers and recommend improvements. Maintain a positive, goal-driven team culture. At least 1–2 years of experience in team leadership or supervisory roles. At least 1 year of experience in handling inbound and outbound calls. Proven background in legal intake, customer service, or client success. Strong ability to coach, motivate, and manage performance. Familiarity with CRM systems, QA tools, and call monitoring. Excellent communication and conflict resolution skills.
Responsibilities
Lead and support a team of Legal Intake Specialists to meet team goals while monitoring performance metrics. Collaborate with cross-functional teams to optimize intake processes and maintain a positive team culture.