Team Lead Revenue Excellence Center at Fairmont Chateau Lake Louise Alberta

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Management Systems, RMS Support, Leadership, Coaching, System Optimization, Functional Support, Technical Support, Process Improvement, Project Coordination, Knowledge Sharing, PMS, CRS, Channel Management, Analytical Skills, Problem-Solving, Communication

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description To ensure the smooth operation and optimization of our RMS while providing guidance and support to team members on day-to-day basis. The person will collaborate with other departments and external vendors to deliver outstanding support and contribute to the continuous improvement of our revenue management processes Key accountabilities Lead, coach, and support a team of RMS Support Specialists to ensure high performance and engagement Act as a “super‑user” of all RMS used within Accor, providing expert‑level functional and technical support Serve as escalation point for complex system, data, or integration issues Ensure stability, efficiency, and optimal usage of RMS across supported hotels and regions Drive continuous improvement of support processes, documentation, and system efficiencies Coordinate RMS‑related projects, enhancements, and new capability deployments Ensure knowledge sharing, training, and upskilling within the team Key output goals High system availability and timely resolution of RMS incidents and requests Consistent quality of support delivered to hotels and revenue teams Train and develop team members, ensuring they have the skills and knowledge needed to excel in their roles. Clear and up‑to‑date RMS documentation and troubleshooting guides Improved efficiency of support queues and processes Successful deployment and adoption of new RMS installation, features and enhancements Qualifications At least 4+ years’ experience in Revenue Management within hospitality “Super-user” of Revenue Management Systems, with proven expertise in revenue management Strong Working knowledge of PMS (property management systems), CRS (central reservation systems), Channel Management, and other hotel systems and onward distribution. Advanced knowledge of RMS, with strong CRS & PMS understanding Strong leadership and people management skills Excellent organizational and time‑management abilities Strong analytical and problem‑solving skills Ability to work autonomously in high‑pressure environments Excellent verbal and written communication skills Fluent in English; additional languages (French, Spanish, Portuguese, etc.) a plus Passion for supporting hotels and driving revenue performance through systems Additional Information This position is based in Bangkok The role involves global collaboration, requiring flexibility to accommodate time zone differences. Job-Category: Revenue Management & Pricing Job Type: Permanent

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Responsibilities

The Team Lead will be responsible for leading, coaching, and supporting a team of RMS Support Specialists to ensure high performance and acting as a super-user for all Revenue Management Systems (RMS) used by Accor. This role involves serving as an escalation point for complex system issues and driving the continuous improvement of support processes and system efficiencies across supported hotels and regions.