Team Lead Rider Engagement at Delivery Hero

Salmiya, Hawalli Governorate, Kuwait -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rider Performance, Compliance, Coaching, Communication, People Management, Stakeholder Management, Data Analysis, Negotiation, Public Speaking, Presentation Skills, Google Suite, Food Tech, Grocery Tech, Team Development, Performance Improvement, Ambiguity Handling

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description What’s On Your Plate? Monitor and improve Rider Performance and Compliance Manage rider roster with proper allocation of shifts/breaks/off-days etc Setting up a performance improvement plan to improve the performance of low-performing riders Monitor riders’ performance on an individual level and responsible for coaching/warning riders Prepare a late login list and share it with all 3PLs. Meeting with 3PLs supervisor Monthly zone meeting with 3pls to discuss performance and updates. Supervising the coordinators that assist dispatchers over communication channels related to riders. Ensures compliance on rider equipment. Developing the team in coordination with regional rules. Support the team through all processes achieving talabat goals. Handling Rider Supervisors’ duties in their absence Qualifications What Did We Order? Bachelor’s Degree 2-3 years of experience in food/grocery tech industry is highly preferred Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus Influencer and negotiation with good public speaking and presentation skills People management skills: Experience in managing a large group of people Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams Ability to analyze data and derive insights from comprehensive data reports Ability to deal with ambiguity, work under pressure, handle stress.

Responsibilities

The Team Lead Rider Engagement is responsible for monitoring and improving rider performance and compliance, managing the rider roster, and coaching low-performing riders. They will also prepare performance reports and conduct meetings with 3PLs to discuss updates.