Team Lead Rider Engagement at Delivery Hero

Delta, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tracking, Enhancing, Operations, Communication, SLA Management, Reporting, Performance Analysis, Analytics, Leadership, Flexibility, Logistics, Case Management, Coaching

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description What's on your plate? Responsible for tracking and enhancing 3pl's performance in his assigned zones and also responsible for making the day to day operations and communication with the 3pls to be smooth and dynamic. Responsible for tracking the coordinators and the captain's when it comes to 3pl's requests and inquiries response rate and SLA. Making sure that Critical Cases ( Jira Tickets ) are closed within SLA. Send daily reports to Coordinators including their performance & Efficiency + Sharing insights and directions to help them improve Performance. Responsible for tracking the performance of the vendors on a daily basis and report directly the top offenders to the Supervisor. Responsible for a zone or more in the district to focus on it's performance and to dig deeper into the obstacles and raise flags with a detailed reporting and analytics on a daily basis. Running a weekly live meeting with 3PL managers to assess their performance and recoach them if needed. To Run a weekly meeting with store managers to insure dynamic and smooth operations and co-operation between both functions. Qualifications What did we order? Bachelor's degree in logistics or any other related field. 2-3 Years of full time experience in logistics. Experience with drivers. Flexibility. Experience managing large groups of people. Ability to work under pressure. Leadership skills. Fluent in both languages Arabic and English. Communication skills (Written and Verbal).

Responsibilities

The Team Lead is responsible for tracking and enhancing the performance of third-party logistics (3PLs) within assigned zones, ensuring smooth daily operations and communication. This includes monitoring response rates and Service Level Agreements (SLAs) for coordinator and captain requests, and ensuring critical cases are closed promptly.