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Team Lead Rider On Ground Ops at Delivery Hero

Erbil, Erbil Governorate, Iraq -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rider Performance Management, Recruitment, People Management, Google Suite, Communication Skills, Negotiation, Public Speaking, Presentation Skills, Inventory Management, Coaching, Roster Management, Onboarding

Industry

technology;Information and Internet

Description

Company Description Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Role Summary Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps What's On Your Plate? Monitor and improve Rider Performance and Compliance Lead Rider Recruitment for the allocated zones Lead a Team of Rider Coordinators and/or Rider Captains Manage rider roster with proper allocation of shifts/breaks/off-days etc Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor Inventory management and usage compliance of Rider equipments Groom rider quality (behaviour, appearance, professionalism, presentational etc) Setting up a performance improvement plan to improve performance of low performing riders Reduce rider complaints originating from customers Monitor riders performance on individual level and responsible for coaching/warning riders Audits fleet appearance & rider behaviour via on ground visits Qualifications Bachelor's Degree 2-3 years of experience in food/grocery tech industry is highly preferred Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc Strong communication skills, both written and verbal. English and Arabic is a must. Influencer and a negotiation with good public speaking and presentation skills People management skills: Experience of managing bigger group of people

Responsibilities

Manage and improve rider performance and compliance within allocated city zones. Lead a team of coordinators and captains to oversee recruitment, onboarding, and daily operational logistics.