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Team Lead Rider On Ground Ops at Delivery Hero

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics, Customer Service, Operations, Data Entry, Data Analysis, Interpersonal Skills, Communication Skills, Analytical Thinking, Problem-Solving, Multitasking, Fast-Paced Environment

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description What's On Your Plate? Leading day-to-day operations. Manage rider related escalations and resolutions.Monitor and improve Rider Performance. Groom rider quality (behaviour, appearance, professionalism, presentational etc). Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance. Setting up a performance improvement plan to improve performance of low performing riders. Reduce rider complaints originating from customers and/or vendors. Monitor riders performance on individual level and responsible for coaching/warning riders. Qualifications What did we order? 2 years of experience in Logistics, Customer or Operations. Bachelor’s degree in Logistics, or a related field. Proficiency in Google Suite and strong data entry, retrieval, and analysis skills. Strong interpersonal and communication skills with the ability to collaborate effectively. Analytical thinker with problem-solving skills and a results-driven mindset. Ability to multitask and perform well in a fast-paced environment.

Responsibilities

The Team Lead Rider On Ground Ops will lead day-to-day operations, manage rider-related escalations, and monitor rider performance. They will also implement performance improvement plans and reduce rider complaints from customers and vendors.