Team Lead, Sales at AirAsia

Kuching, Sarawak, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervising, Sales Target Achievement, Customer Relationship Management, Upselling, Coaching, Sales Activities, Customer Service, Closing Sales, Data Gathering, Reporting, Recruitment Support, Brand Representation, Self-Development, SOP Compliance, Shift Work

Industry

Airlines and Aviation

Description

Job Description Functional Responsibility Supervising the day-to-day activities of Sales Officers. Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment. Responsible for achieving the Monthly team sales target and keeping the weekly target track. Ensure the team maximises every sales opportunity to increase sales revenue on each booking. Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses. Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales. Listening to the customers' needs to generate repeat sales. Gathering and documenting customer information, payment methods, purchases, and reactions to products. To compile daily, weekly and monthly Sales Officer sales reports for management. Keep track and assist recruitment headcount attendance for assigned outlets. Maintain outlet cleanliness at minimum requirement of service level. Maintain and be the face of AirAsia to carry the brand in the assigned outlet. Ensure adequate self-development and training is undertaken to fulfil accountabilities Meeting sales Targets / KPIs Functional Duties Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally. Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products. Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions. Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales. Participate in training and development activities. Other duties as assigned. Follow working procedures and ensure SOPs compliances Able to work on shift rotation including weekends & public holidays. We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer. Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Responsibilities

This role involves supervising the daily activities of Sales Officers, ensuring the team meets monthly sales targets by maximizing upselling opportunities for ancillary products like insurance, meals, and baggage. The Team Lead must also provide direct support and coaching to team members on sales techniques and customer service at the counter.